This Policy relates to use of Trigiene.co.uk and any Trigiene associated websites.

By using the Trigiene website you agree to be bound by these terms and conditions.

Your use of this website

Our website is provided free of charge for your convenience by Trigiene Ltd (hereafter known as “The Company”). In consideration for this we require that you agree to the following terms ('the Terms') for use of the Site. If you do not agree to the terms please cease using this site. If you continue to use the Site you are agreeing to the terms that appear below, together with any specific terms set out on individual pages within the Site. If you have any questions, please contact us at mail@trigiene.co.uk.

This Site is not intended to be accessed or used by users in countries other than the United Kingdom and no representation or warranty is made as to whether the information available in this Site complies with the regulatory regime of other countries.

1. Deliveries

1.1 The Company will endeavour to meet any delivery date quoted but delivery dates are given and intended as an estimate only. If there are any circumstances whatsoever which prevent or delay delivery, The Company shall not be bound to supply or make delivery of any goods ordered nor shall it be liable for any damage or consequential loss or in any other way for failure to supply or delay in delivery when so prevented or delayed.

1.2 If any product line that the Customer has ordered is out of stock, The Company will contact the Customer to advise of a suitable alternative product that may be substituted, or if the Customer so wishes, arrange a part delivery with the missing product or products to follow. In this circumstance there will be no extra delivery charge.

1.3 For delivery costs, please ring The Company’s sales office or see the current price list with delivery details. All goods must be inspected immediately on arrival. Under no circumstances shall The Company be liable for damage to or from a consignment unless The Company is notified within three days of receipt of the goods or in the case of non-delivery unless notice is given within seven days of the due date of arrival.

2. Returned Goods

2.1 The Company will not accept the return of goods for any reason unless prior agreement has been received from The Company. Collection will be made only with valid collection note.

2.2 Returned goods must be in a saleable condition (inclusive of all original packaging, unopened and unused). All returns must be suitably packaged; items with shipping labels on the original packaging will not be credited. Products with tamper proof seals will only be accepted for return and credit if the seal remains intact and untampered.

2.3 Returned goods must be received by The Company within 7 days from the date of delivery.

2.4 Returned goods received after this time or without prior written authorisation will incur a restocking charge to the value of 20% of the net price (as per invoice).

2.5 Where goods are received by the Customer in an unusable condition the Customer must inform The Company in writing within 3 days of delivery; thereafter, unless otherwise instructed, items must be returned in accordance with these conditions.

2.6 The Company reserves the right to invoice the Customer (at manufacturers RRP) for promotional stock originally sent free of charge (eg. on a Buy 1 get 1 Free promotion) if the Customer later returns stock for credit but retains the item that was originally sent free of charge.

2.7 The Company reserves the right to invoice the Customer (at manufacturers RRP) for promotional gifts originally sent free of charge (eg. gifts associated with a level of spend on an order) if the Customer later returns stock from the order for credit but retains the gift that was originally sent free of charge.

2.8 The Company accepts no responsibility for returned goods which are lost or damaged in transit. It is the Customer’s responsibility to ensure that goods are adequately labelled and packaged.

2.9 Providing these conditions are met, upon receipt of returned goods a credit will be raised and refund issued.

2.10 If these conditions have not been met as stipulated The Company reserves the right to not to accept the goods for return and to destroy or demand destruction of said goods